Situation
During the COVID-19 lockdown, a duty clerk was tasked with manually consolidating seven daily reports for 550 personnel. This consumed 4–5 hours per day, straining operational capacity and delaying decision-making.
Task
Design and deploy an automated solution to consolidate these reports into a single, actionable view of unit health — with minimal training overhead and full auditability.
Action
Architected a Power Query–driven data model inside Microsoft Access to automate the consolidation logic. Delivered a Business Process Guide and provided remote onboarding support. Engaged stakeholders to overcome initial scepticism and validate the model’s output.
Result
Reduced daily processing time from 245 minutes to 7 minutes — a 97% reduction. Reclaimed over 1,300 hours of manual effort across the lockdown period. Delivered zero-touch logic with symbolic audit clarity, enabling resilient reporting under pressure.
Built a modular, traceable data model with ceremonial formatting and stakeholder-ready outputs.
Enabled consistent reporting with minimal support. Demonstrated resilience, polish, and architectural clarity.